My 18 year old Filson duffle finally succumbed to the strains of international travel right after Christmas – the bridle leather straps gave out. I sent it to the company to see if they could repair it (just to replace the straps, really) and received a call from the returns department a week or so later. Filson, it seemed, believed that they should replace the bag with a brand new one (at no charge, obviously), as they felt the duffle had gotten too old to be worth repairing.
And a week later the new bag arrived in the mail. I miss my weathered and well-traveled old duffle, but I must say I’m impressed with Filson. I mean, what company these days manufactures its products and stands by them, effectively for life?