We wouldn’t ordinarily comment on a product or item of clothing that has been extensively covered in the media, both for its practicality, usability, and style. Nest is to thermostats what Apple was (and still is) to computers— no surprise there, since the people behind it are former Apple executives— and the eyesore that is in every home has now been transformed into a thing of beauty. Installation is not complicated, but requires some electrical work which, in one case, resulted in blowing out the motor of one friend’s HVAC system. Which brings us to the reason Nest is here on this site: customer service; a thing of the past with so many once-great American companies. Not only did Nest send a technician at 10pm to see what could be done, but have taken full responsibility for any repair costs, despite the fact that they didn’t install the thermostat and despite the fact that it can’t be proven that their product was even responsible for the motor failure. And beyond that, the Nest executive who took charge of the issue left his number for the customer to call in case of any questions or concerns. His cell phone number.
The next generation thermostat: elegant and simple, controlled from anywhere with its own iPhone app. Backed by real people who give a damn. Buy one, or two, or three.